Privacy Policy

What information is collected, and where is it obtained?

We receive data directly from you at time of purchase (online application/order forms or via telephone), and when you enter a prize draw. Additional information can at times be obtained from third parties, such as the credit reference agencies used when applying for credit (for example pay monthly contract mobile phones).

Such information requested at time of purchase, enquiries or entries into a prize draw are dependant on what you purchase or are interested in purchasing or the prize draw entered into.
We also automatically collect information via electronic means, such as via Cookies (see below). We also obtain the IP (Internet Provider) address of users placing orders via our website(s) for security and fraud prevention reasons.

What do we do with your information?

Information you provide is used to fulfil your order, including the processing of payments. For mobile phone applications we will pass information about you to service providers and credit reference agencies. In cases where an order is part completed via our website(s), we may contact you to ascertain if you require any further assistance with placing your order.

We will disclose information about you to any relevant regulator if they require it or to anyone else if there is a legal duty to do so. We may record telephone conversations with you to ensure consistent service levels, to prevent or detect fraud and for training purposes. Monitor customer traffic patterns and site usage to help develop and improve the layout of the site.

Fraud Prevention

In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, to other companies within the MoCom Group, and to other 3rd party organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way; where there is sufficient evidence to suggest that fraud is being perpetrated.
In order to protect our customers and us from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, to other companies within the MoCom Group, and to other 3rd party organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way; where there is sufficient evidence to suggest that fraud is being perpetrated.

Protection of Information

We offer the use of a secure server for online ordering via our website(s), which encrypts all information before it is sent.

We will not request information which is excessive for the purposes of fulfilling on order; we will also delete any information which is no longer required within the reasonable period of time.

We will protect your data against unauthorised use by allowing only authorised employee's access to your personal information such as your Bank/Card details. For transmission of data and unauthorised access, these details will remain encrypted.

We follow strict procedures regarding storage and disclosure of information. These procedures mean you may be requested to provide proof of identity before any such information may be disclosed to you. In some cases we may administer your account and provide other administrative functions and services from centres in countries outside of Europe. These countries do not always have the same standard of data protection laws as the UK. However, we will have a contract in place to ensure that your information is adequately secured and protected, and we will remain bound by our obligations under the Data Protection Act 1998, even when your personal information is processed outside of Europe

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